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QA Specialist – AI Product Testing & Support
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About the role
Role Title: QA Specialist – AI Product Testing & Support Role Type: Contractor Location: Remote Our team is engaging QA Specialists – AI Product Testing & Support to collaborate on a client-facing quality assurance initiative for an innovative video generation product. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. This opportunity is ideal for quality-focused professionals who excel at delivering meticulous testing and proactive customer engagement in dynamic project environments. Scope of Work Conduct thorough manual testing on a cutting-edge AI-driven video generation platform, evaluating functionality, usability, and performance.Identify, document, and prioritize bugs or issues, delivering detailed reports to technical teams for rapid resolution.Engage directly with clients, providing expert technical support, answering inquiries, and communicating complex information with clarity and professionalism.Develop and execute test cases and user scenarios to validate product updates, new features, and functionality improvements.Collaborate with cross-functional contributors to ensure customer feedback is accurately captured and leveraged for product enhancements.Maintain rigorous quality engineering standards and uphold a meticulous attention to detail in all deliverables.Utilize an iOS device for mobile platform testing, ensuring product reliability across supported environments. Preferred Qualifications Proven expertise in quality assurance practices, including manual testing, bug tracking, and reporting within software or SaaS environments.Demonstrated experience in customer support or client-facing roles, with a strong ability to communicate technical concepts to diverse audiences.Background working with video generation or media technology platforms is a plus.Exceptional communication: prompt, clear, and professional in both written and verbal formats.Strong sense of ownership, reliability, and a dedication to delivering high-quality outcomes.Located in the USA with availability to participate according to a Pacific Time (PT) project structure.